Ventrax
Support
Help, and how to reach a person
Answers to the questions we are asked most, and a direct route when the answer is not here.
Common questions
How do I add someone to my company?
An administrator invites them by email. They set their own password from the link — nobody, including your administrator, ever sees it.
Can I change who approves what?
Yes, in Settings. Thresholds and approvers are configuration, not code, so you do not need us to change them.
Does Ventrax work offline?
Partly. Reading recently-viewed records works with poor signal, and actions queue until the connection returns. Anything requiring an approval or a payment confirmation needs a connection.
Can we export our data?
Yes, at any time, in a standard format. Your records are yours, and that includes if you leave.
Is there an API?
In progress. See the developer page for what exists today.
Existing customers
The fastest route is inside Ventrax — raise a case and it carries the record it is about.
Something urgent
Call or WhatsApp +234 803 000 0000 during business hours, West Africa Time.
Service status
If something looks broken for everyone rather than just you, check status first.